RETURN POLICY
We want you to be completely satisfied with your online purchase.
If you change your mind for any reason, you are welcome to return it back to us within 14 days of receiving it. We offer refunds, exchanges and store credits subject to the following conditions:
RETURNING CONDITION
Item/s must be returned in original condition, unworn, unaltered, unwashed and with their tags attached. If merchandise is returned despite these conditions your return will be sent back to you at an additional charge.
REFUNDS
Full-priced items are eligible for a full refund, unless purchased with Afterpay. Orders placed with Afterpay are only eligible for a store credit or exchange.
SALE ITEMS
All sale items are final and there will be no exchanges or refunds. If merchandise is returned despite this policy, items will be sent back to you at an additional charge.
RETURN SHIPPING
Return shipping for returned items are the responsibility of the customer. Aethera takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item/s via registered or traceable postal services as return parcels remain the responsibility of the customer until received by Aethera.
PROCESSING TIME FOR RETURNS
We endeavour to process refunds daily but please allow up to 3-5 business days for your return to be processed. You will receive email notification of when our team has received your return and again when it has been processed.
FAULTY ITEMS
We sincerely apologise for any inconvenience caused by receiving a faulty item. Please contact us here with your order number and images of the fault and we will work with you to resolve it as soon as possible.
Please note that faulty items purchased from a our stockist are required to returned to the place of purchase.